Questions and answers
These are the questions people ask most about addresses, notes, printing, postage, privacy and timing for mailed thank-you cards.
What does this service do?
It helps you thank every gift giver by mail. Guests add their own addresses from one link, a short note is drafted for each gift in your voice, you approve every note, and a print partner prints, stamps and mails each folded card.
How do I get my guests' addresses?
You get one link and send it in a group text or email. Each guest adds their own mailing address. You can also import a list from Zola, The Knot, Babylist, Joy or any spreadsheet saved as CSV, add phone contact cards, or record or type a voice memo saying who gave what.
What if a guest does not add an address?
Guests who have an email and no address can get up to 3 gentle email reminders, a few days apart. Sympathy batches never send reminders to anyone.
How are addresses checked?
Addresses are checked with Google address validation. A missing apartment number or a doubtful match is flagged for you to look at. We never guess.
Who can see the addresses?
The sender, the print partner and the address checker. Guests cannot see each other's addresses.
When are guest addresses deleted?
Guest addresses are deleted 30 days after the cards mail.
What will the note say?
A short note, about 35 to 80 words, is drafted for each gift in your voice. You read it before anything prints.
Can I write my own note?
Yes. You can edit any drafted note or replace it with your own words. You approve every note on your phone, and nothing mails without your approval.
Do I see the card before I pay?
Yes. You see a proof of each card before you pay.
Is it handwritten?
Ink cards are written with a real pen by a writing machine. Standard cards are printed in a handwriting-style font. Both carry your sign-off.
What is the difference between Standard and Ink?
Standard is printed in a handwriting-style font and costs $4.99 a card. Ink is written with a real pen by a writing machine and costs $5.99 a card. Both are a folded card in an envelope, with postage included.
How much does it cost?
$4.99 a card for Standard and $5.99 a card for Ink. You pay per card. There is no subscription.
How much would a 150-guest wedding cost?
If you send a card to all 150 guests, Standard comes to $748.50 and Ink comes to $898.50. Postage is included in both. If some guests share a household or did not give a gift, you may send fewer cards.
Is postage included?
Yes. The price covers the folded card, the envelope and postage. There is no extra charge for a stamp.
Do you mail outside the United States?
Not yet. For now we mail to US addresses, and no other country.
What happens if a card is returned?
Undeliverable cards come back to the sender's return address, and the sender is told.
Can I use it for sympathy thank-you notes?
Yes. Sympathy batches send no reminders to anyone, use no exclamation points, and carry no offers.
How long until my cards are mailed?
Cards mail within 3 business days of your approval and payment. USPS mail usually takes 2 to 5 business days after that. These are estimates, not promises. Write to us if you have a date in mind.
More questions? Write to us.