Refunds, shipping and cancellations
You see a proof of every card and approve every note before you pay. After you pay, you can still cancel any card that has not gone to the printer and get all your money back. Cards usually mail within 3 business days of your approval, postage included. If we make a mistake, we reprint the card for free, and if the reprint fails too, we refund it.
Refunds and reprints
Standard cards are $4.99 each and Ink cards are $5.99 each, postage included. You pay per card, so a refund or reprint is about the cards that had a problem, not the whole order.
Write to hello@grandlittlegestures.com if a card arrives damaged, is printed wrong, or never arrives. A person reads every refund request. Nothing about a refund is decided by software alone.
Reprints are reviewed by a person when they pass a set dollar amount for one order. Reprints below that amount can be queued and logged without waiting.
- Our mistake (wrong text, a misprint, or a damaged card): we reprint it for free. If the reprint also fails, we give your money back.
- Lost in the mail: we reprint it once for free. If the reprint is lost too, we give your money back.
- A wrong address you typed or approved: we reprint it to the right address, and you pay what the reprint costs us.
- A wrong address our address check should have caught: we reprint it for free.
Ask within 30 days of the day the card mailed. Money back goes to the card you paid with, within 7 working days. We never pay refunds as store credit.
Shipping and delivery times
Cards are mailed to US addresses by a print vendor. They go to the printer after you approve every note and pay, and they usually mail within 3 business days. USPS mail usually takes 2 to 5 business days after that. These times are estimates, not promises. If a card will mail later than that, we tell you, and you can cancel it for all your money back.
After you pay, each card moves through these steps: sent to printer, mailed, then delivered. Every change is logged. If a card cannot be delivered, it comes back to the sender's return address and the sender is told. See the questions and answers.
A missing apartment number or a doubtful address match is flagged for you before anything mails. Guest addresses are deleted 30 days after the cards mail. See the privacy summary.
If a card comes back, we tell you. When our address data was wrong, we mail it again once for free. When the address you typed or approved was wrong, you can fix it and we mail it again at what that costs us.
Cancellations
You can stop any time before you pay, and you are not charged. There is no subscription to cancel.
After you pay, you can cancel any card that has not gone to the printer yet. There is no fee, and you get all your money back for that card. Write to hello@grandlittlegestures.com to cancel.
Once a card is at the printer, it cannot be changed. We refund it when the problem was our mistake or it mails later than we said, as described above.
Questions?
Write to hello@grandlittlegestures.com. See also the terms.